Thank you for shopping with us. We want to make sure you have a clear understanding of how we ship your order. If you have any questions, feel free to reach out to us at service@wanbo.cn.

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1. Order Delivery Time Frame

Once the package arrives in your country, delivery typically takes within 7 business days.

Processing Details:

• We usually upload the tracking number within 3–7 business days after your order is placed. If your order status shows "unshipped," it means your order is still being processed.

• For South America and DHL shipments, we will confirm your address, shipping method, tax ID (if applicable), and obtain your consent for any customs duties before shipping.

• If your order includes a projector and separate gifts or accessories, they may be shipped in two separate parcels. Tracking numbers for both will be uploaded to your order. Please note that the two parcels may not arrive at the same time.

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2. Shipping Method

We partner with a range of international carriers, including FedEx, DHL, UPS, Aramex, EMS, USPS, South American Postal Services, and China Post Air Mail. The most suitable carrier will be selected based on your location and the specifics of your order.

All orders are shipped via standard air freight and carefully packaged to ensure safe delivery.

Special Reminder:

If you notice an error in your shipping address, please contact us at service@wanbo.cn within 24 hours of placing your order. Once the package has been shipped, we are unable to change the address.

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3. Shipping Time by Region

Note: Delivery may be delayed due to force majeure events such as natural disasters, strikes, severe weather, or wars.

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4. Shipping Fees and Taxes

Shipping Fees

Shipping fees are calculated based on the weight and size of your order. You can view the exact shipping cost at checkout.

Reference ranges:

For countries listed as remote areas by the carrier, an additional $47 may apply. Please refer to DHL’s remote area services for details.

Taxes and Duties

• The price of our products does not include VAT or import duties. These charges are determined by your local customs and are the responsibility of the buyer.

• We declare the product value honestly. If you have questions about the declared value, please contact us at service@wanbo.cn.

• Example: If the declared value is $120 and your local tax rate is 21%, the customs fee would be $25.20. You will be notified by your local carrier or customs office when payment is due.

Small Package Regions

The following countries/regions may qualify for free or reduced shipping. Please check the checkout page for the exact cost. Shipping time: 7–30 business days:

Ireland, Austria, Australia, New Zealand, Belgium, Poland, Denmark, Germany, France, Finland, Netherlands, Czech Republic, Spain, Hungary, Italy, UK, Latvia, Lithuania, Greece, Luxembourg, Portugal, Sweden, Switzerland, Norway, Brazil, Turkey, Canada, US, Mexico, UAE, Israel, Ukraine, Saudi Arabia, Thailand, Singapore, Malaysia, South Korea, Japan.

For countries not listed above, shipping costs are based on actual weight, and you will be required to assist with customs clearance. Estimated shipping time is 7–15 business days.

If there are special circumstances regarding your shipment, we will contact you before dispatch.

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5. Additional Shipping Notices

• Customer Responsibility: Please ensure your shipping address, tax ID (if applicable), and other details are accurate to avoid delivery issues.

• Shipment Protection: We recommend adding Shipment Protection at checkout for added peace of mind. If your package is lost or damaged during transit, this coverage helps us arrange a replacement or refund quickly. Orders with Shipment Protection will be prioritized in the event of shipping issues.

• Failed Delivery or Customs Issues: If a package is returned or destroyed due to an incorrect address or failure to clear customs, the buyer is responsible for any associated fees.

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6. Can the Package Be Declared as a Gift?

No, we do not declare packages as gifts. All shipments are declared at their actual value in accordance with international shipping regulations.

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7. Shipping Delays and Communication

To ensure a smooth delivery, we may contact you if:

• Your order is flagged for security review (e.g., credit card fraud or high chargeback risk)

• We need your confirmation for customs clearance or tax payment

Please keep an eye on your email (from service@wanbo.cn) for any updates. If we don’t receive a timely response, your shipment may be delayed.

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8. Contact Us

We aim to respond within 48 hours and will do our best to assist you.