Руководство по гарантии и возврату

-Warranty-

1. We guarantee that the equipment sold officially is 100% authentic, and Wanbo has an official 1-year warranty.

Warranty Conditions In some cases, additional charges may apply.

2. If the device is defective/the screen is cracked/the device has dents/cracks, you must notify us within 24 hours of receiving the device and attach photos and videos of the product unpacking. If there is no evidence of information, our store reserves the right to It is a claim product/replacement product!

3. If the address is entered incorrectly, please contact customer service staff to modify it within 24 hours. After more than 24 hours, we cannot intercept the goods after they have left the warehouse. At this time, the address cannot be modified. If the address of the goods must be modified during transportation, you will have to bear the additional transportation costs.

4. Buyers must keep the packaging box for use when confirming the purchase with the store. In the case of warranty coverage, if there is no box or documents, our store reserves the right. This is considered the end of the product warranty. This product warranty does not cover peripheral equipment. Or other freebies in the box, such as charging cables in the box, various plug models

5. Product warranty does not include free products. During the warranty period, you need to pay the freight for replacement parts yourself.

6. If the product is damaged due to user reasons, such as cracks, breakage, dents, burns, water stains, rust, etc., the warranty will be deemed to have been terminated.

7. Product exchanges or returns due to misuse are not accepted. or an order that is a customer error, in any case, if the motherboard accessories are damaged due to the customer's own use or are within the warranty period. But the motherboard accessories must be replaced. Buyer must pay for equipment repair and shipping costs.

8. If the packaging is damaged due to violent transportation and the use of the machine is affected or not affected, please contact the local carrier to make a claim first, and then contact us to arrange warranty service for you.

Shopping Advice/Complaint:
info@wanbo.cn

Customer service/Track My Order:
service@wanbo.cn

Technical Support:
support@wanbo.cn